BSA Electronics products are covered by Limited Warranty which applies to EVSEs and adapters that are manufactured by BSA Electronics.
I offer a 2 year Parts/Labor warranty on my custom built EVSE’s and adapters I sell except where otherwise noted in the product description. Duosida (Dostar) brand products are warrantied through the manufacture Duosida for 1 year.
I want you to be happy with your custom products you purchased from BSA Electronics. If for any reason you are having issues please email me at email@example.com
I will work with you to determine if the product needs to be sent back for repair.
What is covered
Defects in materials and construction are covered.
What is not covered
Issues related to normal use, abuse, neglect, misuse, submersion in water, aesthetic issues, for example submerging the unit in a puddle, dropping the unit or plug resulting in a crack. Damage to electronic components, modules and/or protection devices due to abuse, disturbances/malfunction of an electrical system including but not limited to surges, brownouts, spikes, lightning and interference is not covered under Warranty. Customer upgrading firmware themselves resulting in a non functional unit is not covered under Warranty.
All other express and implied warranties for this product including the warranties of merchantability and fitness for a particular purpose are hereby disclaimed. Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. If this product is not as warranted above, your sole and exclusive remedy shall be repair or replacement as provided above. In no event will BSA Electronics, any of its authorized sales and service representatives, or its parent company be liable to customer or any third party for any damages in excess of the purchase price of the product. This limitation applies to damages of any kind including any direct or indirect damages, lost profits, lost saving or other special, incidental, exemplary or consequential damages whether for breach of contract, tort or otherwise or whether arising out of the use of or inability to use the product, even if BSA Electronics or an authorized BSA Electronics representative or dealer has been advised of the possibility of such damages or of any claim by any other party. Some states do not allow the exclusion or limitation of incidental damages for some products, so the above limitation or exclusion may not apply to you.
Out of warranty repair
Because I custom build these EVSE’s and adapters myself I can offer out of warranty repairs and upgrades! Just like my product prices my bench time is very inexpensive too! I can replace any damaged parts and make a EVSE or adapter good again. The exception is EVSE's such as the Duosida EVSE D25-16A which are not OpenEVSE controller based.
Due to the custom nature of the products I sell, no returns are offered. I thoroughly test each EVSE and product after its construction to ensure a reliable product. Defective products may be shipped back and will be repaired under the 2 year parts/labor guarantee. Defective Duosida/Dostar products may be shipped back and will be sent back to the manufacture under their 1 year parts/labor guarantee after a bench test to confirm the problem. If for any reason you are having issues please contact me at firstname.lastname@example.org
If you are shipping an item over $75, you should consider using a trackable shipping service.
Due to the custom nature of the products I sell, a 24 hour cancellation window is offered. You may cancel your order within 24 hours of placing it via email. After that any special request for a cancellation is assessed a restocking fee of 25%.
BSA Electronics charges sales tax for merchandise ordered on this Web site for NV state shipping locations only. The sales tax rate is based on the applicable state sales tax rate and the location to which the order is being shipped.